Term & Conditions

These Terms and Conditions (“Terms”) govern the use of the website, products, and services provided by Urban Vert Garden Ltd. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

  1. Product Information:

    • Urban Vert Garden Ltd provides accurate and up-to-date information about our hydroponic tower and plant nutrient products. However, we reserve the right to modify product details, pricing, and availability without prior notice.

  2. Orders and Payment:

    • Placing an order on our website constitutes an offer to purchase our products. We reserve the right to accept or decline orders at our discretion.
    • Prices are listed in the local currency and do not include taxes or shipping fees.
    • Payments are processed securely through our chosen payment gateway. We do not store your payment information.

  3. Shipping and Delivery:

    • Urban Vert Garden Ltd is committed to timely order processing and delivery. However, delivery times may vary based on location and external factors. We are not responsible for delays beyond our control.

  4. Returns and Refunds:

    • Our return policy allows for returns within a specified period after purchase, subject to conditions outlined in our Return Policy. Refunds will be issued in accordance with our refund policy.

  5. Warranty:

    • Our hydroponic tower products come with a limited warranty. Please refer to the warranty information provided with the product for details on coverage and terms.

  6. User Responsibilities:

    • Users are responsible for maintaining the confidentiality of their account information, including passwords. Any activity conducted under a user’s account is their responsibility.

  7. Intellectual Property:

    • All content on the Urban Vert Garden Ltd website, including but not limited to text, images, and logos, is protected by intellectual property laws. Users are not authorized to use, reproduce, or distribute our content without explicit permission.

  8. Privacy:

    • Urban Vert Garden Ltd respects user privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.

  9. Limitation of Liability:

    • Urban Vert Garden Ltd is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our products or services.

  10. Applicable Law:

    • These Terms are governed by and construed in accordance with the relevant laws of Mauritius, and any disputes will be subject to the exclusive jurisdiction of the courts of Mauritius.

Urban Vert Garden Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is the responsibility of the user to regularly review the Terms for any changes. Continued use of our website or services after any modifications constitute acceptance of the updated Terms.

Privacy Policy

This Privacy Policy describes how Urban Vert Garden Ltd collects, uses, and protects the personal information of users when they interact with our website, products, and services. By using our website or providing us with your personal information, you consent to the practices outlined in this Privacy Policy.

  1. Information We Collect:

    • Urban Vert Garden Ltd may collect personal information, including but not limited to:
      • Contact details (name, email address, phone number).
      • Shipping and billing addresses.
      • Payment information.
      • User account information.
      • IP address and device information.
      • Browsing and purchase history.

  2. How We Use Your Information:

    • Urban Vert Garden Ltd uses the collected information for various purposes, including:
      • Processing and fulfilling orders.
      • Providing customer support.
      • Sending order updates and promotional materials.
      • Analyzing website usage and improving user experience.
      • Ensuring the security of our website and users.

  3. Information Sharing:

    • We may share your personal information with third parties under the following circumstances:
      • Service providers involved in order processing, shipping, and payment processing.
      • Legal authorities or regulatory bodies in response to legal processes.
      • Third-party analytics and advertising partners to improve our services and provide targeted marketing.

  4. Cookies and Similar Technologies:

    • Urban Vert Garden Ltd uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information on the types of cookies we use and how to manage them.

  5. Data Security:

    • Urban Vert Garden Ltd employs industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

  6. Your Choices:

    • You have the right to:
      • Access, update, or correct your personal information.
      • Opt-out of marketing communications.
      • Request the deletion of your personal information.

  7. Children’s Privacy:

    • Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information.

  8. Changes to this Privacy Policy:

    • Urban Vert Garden Ltd may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy. It is recommended to review this policy periodically for any updates. Last Updated: 27/10/2024.

Return Policy

Thank you for choosing Urban Vert Garden Ltd. We strive to provide you with high-quality products and a seamless shopping experience. Please review our return policy below:

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Returns are typically accepted within 3 days from the date of purchase.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at info@mauritiustowergarden.com within the specified return period. Provide your order number, a detailed explanation of the reason for the return, and photographic evidence if applicable.

  3. Return Authorization:

    • Our customer service team will review your return request and provide you with a Return Authorization (RA) number if the return is approved. Do not return any items without an RA number, as they may not be processed.

  4. Shipping Costs:

    • Unless the return is due to a defect or an error on our part, you will be responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.

  5. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 5 business days for the refund to reflect in your account.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at info@mauritiustowergarden.com. Provide detailed information and photographic evidence, and we will assist you in resolving the issue.

  7. Exchanges:

    • We currently do not offer exchanges. If you need a different item, please follow the return process and place a new order.

  8. Changes to this Return Policy:

    • Urban Vert Garden Ltd reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically.

  9. Contact Information:

By making a purchase from Urban Vert Garden Ltd, you agree to the terms of this return policy. This policy is effective as of 27/10/2024.

Do not sell my personal information

Urban Vert Garden Ltd respects your privacy and provides you with the right to opt-out of the sale of your personal information in accordance with applicable privacy laws. If you wish to exercise your “Do Not Sell My Personal Information” rights, please follow the instructions below:

  1. Opt-Out Request:

    • To opt-out of the sale of your personal information, please contact us at info@mauritiustowergarden.com. Include your full name, contact information, and a clear statement that you wish to opt-out of the sale of your personal information.

  2. Authorized Agent:

    • If you are submitting an opt-out request on behalf of someone else, you must provide proof that you are authorized to act on their behalf, along with their written consent.

  3. Verification Process:

    • To ensure the security of your personal information, we may need to verify your identity before processing your opt-out request. We will contact you with further instructions on the verification process.

  4. Third-Party Sales:

    • Urban Vert Garden Ltd does not sell personal information to third parties for monetary gain. However, we may share information for other purposes outlined in our Privacy Policy. By opting out, you are expressing your preference not to participate in any potential future sale of personal information.

  5. Non-Discrimination:

    • We will not discriminate against you for exercising your rights under the “Do Not Sell My Personal Information” provision, including denying you goods or services, charging different prices or rates, or providing a different level or quality of goods or services.

  6. Contact Information:

    • If you have any questions or concerns regarding the “Do Not Sell My Personal Information” section, please contact us at info@mauritiustowergarden.com

Urban Vert Garden Ltd is committed to protecting your privacy rights. This “Do Not Sell My Personal Information” section is part of our overall Privacy Policy and is effective as of 27/10/2024.

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